RideIt – Cancellation & Refund Policy

At RideIt, we strive to provide a transparent and fair experience for both riders and drivers. This Refund Policy outlines the circumstances under which refunds may be issued. Please read this policy carefully before making any payments through the RideIt platform.

1. Ride Fare Refunds (Customer to Driver)

Since all ride payments are made directly from the customer to the driver (via cash or UPI), RideIt:

• Does not collect ride fares
• Cannot process refunds for payments made directly to drivers
• Requests customers to resolve fare-related issues directly with the driver, or contact RideIt support for dispute mediation

If you believe you’ve been overcharged or the ride was not completed as expected, please:

• Contact customer care with ride details
• Share screenshots or payment proof if applicable

Important: RideIt’s role is limited to connecting riders and drivers. We do not control the payment process between them.

2. Driver Subscription Refunds

RideIt drivers pay a daily or monthly subscription fee to access the platform. Refunds are generally not provided, except in special cases:

Refunds May Be Considered If:

• You were charged twice due to a technical error
• You subscribed but could not access the platform due to a verified system failure
• You accidentally purchased the wrong plan and didn’t use it

Refund requests must be submitted within 48 hours of the payment.

Refunds Will Not Be Provided If:

• You voluntarily stop driving mid-month
• You are suspended due to policy violations
• You decide to stop using RideIt after partial use of a subscription

Refunds, if approved, will be processed within 7 working days to the original payment method.

3. Cancellation Fee Refunds

Customers who cancel rides after the driver arrives are required to pay a ₹20 cancellation fee directly to the driver. Refunds for these charges are not applicable, except in cases of:

• Driver no-show or misbehavior
• Incorrect cancellation charge due to GPS errors
• Customer was charged without a ride being booked

Such requests will be reviewed by our support team, and proof may be required.

4. How to Request a Refund

If you believe you are eligible for a refund:

• Email us at refunds@rideit.in
• Or call customer support at [Insert Helpline Number]
• Include your registered phone number, payment ID, ride ID, and reason for the refund

5. Final Decision

All refund decisions are made by the RideIt Finance & Support Team based on:

• App usage logs
• GPS and ride history
• Payment and cancellation records

Our goal is to protect both driver and rider interests with fairness and transparency.

6. Contact Us

For refund-related concerns, reach us at:

• Email: refunds@rideit.in
• Customer Support:
• RideIt HQ: