At RideIt, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile app, website, or services. By using RideIt, you agree to the terms described below.

1. Information We Collect

a. Personal Information

• Full Name
• Date of Birth
• Mobile Number
• Email Address (optional)
• Profile Photo (optional)

b. Location Information

• Real-time GPS data during rides
• Pickup and drop-off addresses

c. Ride and App Usage Information

• Ride history (date, time, distance, fare)
• App usage patterns
• Preferred ride options (e.g. pet ride, extra passengers, pause time)

d. Device Information

• Device type and operating system
• App version
• IP address

e. Support Interaction Data

• Chat conversations
• Call recordings with support
• Feedback, complaints, and dispute submissions

2. Why We Collect Your Date of Birth

• To verify minimum age eligibility (18+)
• To personalize your RideIt experience
• For age-specific promotions or offers (optional)
• For legal compliance, if required under Indian law

3. How We Use Your Data

• Match you with the nearest available drivers
• Send ride status updates
• Ensure safety and transparency
• Process feedback and resolve disputes
• Improve our service based on app usage and behavior
• Comply with local laws and regulations

4. Data Storage and Security

• Data is securely stored with encryption protocols
• Access is limited to authorized RideIt personnel
• We follow best practices in line with India’s IT Act and data protection rules

5. Data Sharing

We do not sell or rent your data.

We only share it with:

• Your assigned driver (name, contact, pickup/drop info)
• Government authorities (only if legally required)
• Tech partners (e.g. SMS gateway, map services) for operational purposes

6. Your Rights

• View or update your personal info in the app
• Request account or data deletion at any time
• Contact us to correct any incorrect information

7. Children’s Privacy

RideIt is only for users aged 18 and above. We do not knowingly collect or process data from minors.

8. Cookies and Tracking

• Improve app speed and personalization
• Monitor system performance

You may disable cookies via device settings, but it may affect functionality.

9. Policy Updates

We may update this policy. Any major changes will be notified via app or email.

10. Contact Us

If you have questions, complaints, or requests related to your privacy:

• Email: privacy@rideit.in
• Customer Care:
• Registered Office: