RideIt – Driver Privacy Policy

At RideIt, we are committed to protecting the privacy of our driver partners. This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, and how we keep it safe.

By registering and operating as a driver on RideIt, you agree to the terms of this policy.

1. Information We Collect

We collect the following driver-related data when you register or use RideIt:

a. Personal Information

• Full Name
• Mobile Number
• Date of Birth
• Email Address (optional)
• Aadhaar or other ID proof

b. Vehicle & Driving Information

• Driving License
• Vehicle Registration Certificate (RC)
• Vehicle Type (Auto or Car)
• Permit and Insurance details
• Profile Photo

c. App Usage & Ride Data

• Your real-time GPS location
• Trip history and fare records
• Subscription and payment records
• Driver performance data (cancellations, ratings, complaints)

d. Device & Technical Data

• Device type and OS
• App version
• IP address
• Crash logs (for performance monitoring)

e. Support Interaction Data

• Feedback and complaint logs
• Call recordings (for quality control)
• In-app messages or chats with customers or support

2. Why We Collect This Data

• Verify your identity and vehicle legitimacy
• Match you with nearby customers
• Track your ride performance
• Ensure rider and driver safety
• Process payments, subscriptions, and cancellation compensation
• Communicate important updates
• Resolve disputes and complaints fairly
• Improve RideIt’s overall service

3. How We Store & Protect Your Data

• All data is stored on secure, encrypted servers
• Access is strictly limited to authorized RideIt staff
• We comply with data protection standards under the Indian IT Act and industry best practices
• RideIt takes all reasonable precautions to prevent unauthorized access, misuse, or loss of data

4. Data Sharing and Disclosure

We do not sell or rent your data.

Your data is shared only:

• With the customers you accept rides from (only name, photo, and phone number)
• With government or legal authorities if required by law
• With verified third-party service providers (e.g. SMS, cloud storage, or GPS tools) who support RideIt operations under strict confidentiality

5. Your Rights as a Driver

• View or update your profile and documents at any time
• Request deletion of your account and data by contacting support
• File a complaint about data misuse or access errors

For account or data changes, contact: 📧 privacy@rideit.in

6. Location Tracking

RideIt uses your real-time location to:

• Match you with ride requests
• Navigate pickup and drop points
• Monitor ride completion and calculate distance/fare

Tracking is active only during login or active duty. You may go offline at any time to stop tracking.

7. Cookies and Analytics

Our app may use cookies and analytics tools to:

• Improve app performance
• Track subscription use
• Identify bugs or technical issues

You can disable cookies in your device settings, but it may affect app functionality.

8. Children’s Data

RideIt is not intended for minors. Drivers must be 18 years or older and legally licensed to operate.

9. Policy Updates

We may revise this policy occasionally. Any significant changes will be communicated via app notifications, email, or SMS.

10. Contact Us

For data requests, corrections, or privacy questions, reach us at:

• Email: privacy@rideit.in
• Driver Support: [Insert Helpline Number]
• RideIt Headquarters: [Insert Address]